The term ‘WatchStraps.ie’ or ‘us’ or ‘we’ refers to the owner of the website www.watchstraps.ie which is wholly owned by Lux Commerce LTD trading as WatchStraps.ie (referred to throughout this website as WatchStraps.ie), whose registered office is: Lux Commerce LTD, Cornafulla, Athlone, Roscommon Ireland. Company Number 11735411. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Products displayed on our website can be ordered securely online through our 256 bit encrypted secure server secured by Shopify, with payment secured & processed by Shopify, PayPal and Google Payments.
We accept the following credit & debit cards – MasterCard, Visa, Delta, Visa Electron. We also accept payment via PayPal. All options can be selected during the checkout process.
Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit card transaction.
WatchStraps.ie is pleased to offer Free delivery in Ireland, the UK and Europe on all orders over €100. Orders are usually shipped the day of purchase if the order is placed online before 2pm Monday – Friday, if the order is received after this time it will be dispatched the following working day. Delivery is 3-7 working days for Ireland and 4-12 working days for UK & Mainland Europe deliveries. For all other locations please contact us. Please see the delivery information page for delivery costs, for all other locations please email us at firstname.lastname@example.org. We use a range of different couriers. e.g. DPD, UPS, DHL & An Post.
If you wish to change the delivery details or redirect the package to an alternative address once the order has been despatched, this will incur an additional charge starting from €15 depending on weight. If you would like to make a change to the delivery address after the item has been despatched, please contact us.
If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as WatchStraps.ie nor the couriers can legislate for problems arising in transit. Even so, 99% of our Ireland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.
Couriers will attempt to deliver your order once or twice depending on location, if delivery is unsuccessful, the goods will be returned to our warehouse with the return costs levied on the order, return costs vary depending on weight and location returning from. Redelivery of a returned order will take place following payment of the return costs and re-delivery costs irrespective of whether the order was first dispatched with free shipping or not.
Incorrect Items / Damaged goods / Missing Items
If upon receipt of your goods you find they are damaged, please notify our office immediately within 24 hours of receipt and retain the damaged packaging. Some couriers need notification within 24 hours for us to be able to make a claim and they may need to inspect the damage in person.
If upon receipt of goods, there are any items/parts missing, then please notify us within 24 hours of receipt. Any delay after that, can not be considered as missing and the value of the missing items/parts will be deducted from the total value of the goods purchased if returned.
If upon receipt, you believe that you have received the incorrect goods, then please notify us within 24 hours of receipt and before the goods are used in anyway. Any delay after that or notifying us after using the item, it will be assumed that you have accepted the goods received and can not be returned on the basis that you have received the wrong goods.
Cancellations & Returns Policy
Under the EU Directive on Consumer Rights you have the right to return unwanted goods. This "cooling-off" period gives you 14 days in which to cancel your order. The period starts the day after the day that goods are received. If you wish to cancel an order within the 14 day cooling-off period, you may do so providing the goods are in a re-saleable condition, we ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a watch strap and examine it, and indeed fit the strap to your watch, however if you are unhappy with it you should not wear the strap, if the strap is visibly worn then it will not be possible to accept the goods back as they cannot be resold.
To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number, please submit this via email to email@example.com. When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense. We will send you the correct address to return the goods, this may not be the same address from which the goods were sent. Do not refuse to accept the goods from the courier, accept the goods from the courier and the correct address to return the goods will be supplied within 24 working hours.
Refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. You will remain liable for the cost of any goods that are not returned or made available for collection.
You must use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier to cover this.
Assuming that our return's policy has been adhered to returned goods will be credited within 30 day of our receiving them.
If you are ordering a commercial product or on behalf of a business the EU Distance Selling Regulations do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a refund if you wish to return the goods and this includes commercial products purchased for domestic use. WatchStraps.ie reserves the right at their discretion to accept the return of goods in their new and original, unopened packaging.
Please note that B2B sales online which include company names in their order and commercial products are exempt from the 14 day no quibble policy and refunds are not given unless the item develops a fault within 14 days following receipt. There is no 14 day money back period for commercial products and B2B customers and purchases. This includes commercial products purchased for domestic use. We do not normally accept the return of commercial goods or goods bought by a business. WatchStraps.ie reserves the right to accept returns from B2B sales on discretion and if so, there will be a re-stocking fee of 15% charged for goods that are returned from B2B sales provided that they are returned in their original condition, brand new and unused.
If in doubt about any aspect of our returns policy, please either email or phone us and we will be happy to help.
Faulty goods & Warranty Issues
This section is in addition to individual manufacturer’s warranties. Warranty for all products sold through this website are serviced in Ireland or the UK depending on the service required.
If you believe your goods may be faulty please telephone us to discuss this with one of our staff members before returning the goods as we are often able to advise and resolve problems you may experience over the telephone, thereby saving you the trouble of repacking and returning an item unnecessarily. If we cannot resolve the problem over the telephone then we will agree to a return.
Faults occurring after the 14-day cooling off period are still covered by the Sale of Goods and Supply of Services Act, 1980 and also by the individual manufacturer's warranties that come with some products.
Authorised returns of faulty goods should be accompanied by information and a letter explaining fully the reasons you think the goods are faulty. If the goods are faulty they will be repaired or replaced depending on the problem. If the goods are found to not be faulty then we will have to charge return delivery charges at our standard delivery rates for the goods to be returned back to you.
After 30 days has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods &/or postage costs of parts sent to the customer under warranty. If a fault is found to have occurred due to accidental damage, loss, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you.
WatchStraps.ie cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt, or we should cease supplying the product.
Warranties are not applicable if an item is bought under a business name (if billing address states a business name) as all of our products unless explicitly for use in a commercial environment are for domestic use. Commercial equipment will be made clear on the website relevant warranties stated.
Please note that for B2B sales online which include company names in their order and commercial items (including commercial products purchased for domestic use), refunds are not given unless the item develops a fault within 14 days following receipt. After 14 days, the product is covered under warranty and entitled to a repair. If that fails, then a new unit will be provided. This is only applicable to commercial products. Any domestic appliances designed for domestic use and purchased under a company name or used in a commercial setting will be deemed as being used commercially and will not be covered under warranty.
We endeavour to make our instructions as clear as possible and would welcome any suggestions you have to make them even easier.
Customers will be advised in writing as to where to return faulty goods, depending on the fault and product, the item can be sent to different locations, so please make sure you have been instructed before you attempt to return any goods.
Individual parts purchased through the website do not come with any such warranty period.
Price Match Guarantee
If you find the same item you want to buy selling for less from another mainstream Irish or UK outlet (i.e. excluding membership clubs, market stalls, large outlet chains, duty free shops and online marketplaces such as eBay and Amazon) we will endeavour to match the price. Simply send us details of the offer and we will get back to you within 24hrs, Monday to Friday.
All orders taken on our site are handled by a secure server which means that all your personal information is encrypted before it is sent and then only we can read it. You can verify the secure status of our server in a number of ways:
• By default most browsers put up an alert window advising you that you are about to enter a secure site.
• A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
• The web address in the address bar will commence with https:// instead of http:// The additional 's' signifies secure.
The information you transmit is encrypted using 256 bit SSL (Secure Socket Layer) technology, currently the most sophisticated encryption method available for public use. Our secure server benefits from a SSL certificate which confirms the security of the system. Payments are processed securely through Shopify, PayPal and Google Payments. The confidentiality and security of your personal information is of paramount importance and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions please do not hesitate to contact us - we will be delighted to answer them for you. Please note that customer details are never released to third-parties under any circumstances.
Feedback & Complaints
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of WatchStraps.ie, please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.
Links to other websites and services
This website may contain links to other websites which are not under the control of, nor maintained by WatchStraps.ie. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
WatchStraps.ie shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
Accuracy of Information
This website may include unintentional inaccuracies or typographical errors, for which we apologise. WatchStraps.ie reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
Limitation of Liability
WatchStraps.ie shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.
Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.
This agreement between WatchStraps.ie and you shall be governed by and interpreted in accordance with Irish law and EU law and Irish courts shall have jurisdiction to resolve any disputes.
All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.
We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of WatchStraps.ie.
©Copyright 2017-2019 Lux Commerce LTD. Company Number 11735411.